Manager, Communications – Corporate

Charter Communications
Published
September 9, 2019
Location
Maitland, Florida
Category
Default  
Job Type

Description

JOB SUMMARY
Engage in proactive and reactive media relations to enhance and defend the Charter and Spectrum brands. Provide regional internal communications support through the creation of content and leadership consultation. Execute the company’s corporate social responsibility strategy in local markets.

MAJOR DUTIES AND RESPONSIBILITIES
Build and establish strong working relationships with key local news media contacts

Promote all aspects of the Charter and Spectrum brand in local news outlets, including products and services, jobs and employment, stores and facilities, networks and technology, and community investment

Defend the Charter and Spectrum brands in local news outlets in coverage focused on negative or contentious aspects of the business, including service outages, regulatory compliance issues, employee issues and customer service issues

Contribute content to Panorama and other internal communications vehicles on company initiatives in the region

Counsel local operations and functional leadership re: internal communications to their local work teams

Actualize the company’s corporate social responsibility strategy through collaboration with national and local partners to maximize the impact of Charter’s investment of time, talent and financial resources to strengthen the communities in which we do business and in which our employees live and work

Produce multiple materials and manage numerous projects simultaneously under deadline pressure

Develop an extensive fluency in Charter and Spectrum offerings, policies, messages and competitors

Interact with employees in all business disciplines and at all levels in the company

Perform other duties as requested by Supervisor

PREFERRED QUALIFICATIONS
Skills / Abilities and Knowledge

Ability to read, write and speak the English language to communicate with employees, customers, suppliers, media in person, on the phone, and by written communications in a clear, straightforward, and professional manner
Ability to use personal computer and software applications (i.e., Microsoft Word, Excel and PowerPoint)
Excellent writing and media relations skills required
Ability to analyze and interpret data
Ability to attend to detail
Ability to communicate with all levels of management and company personnel
Ability to prioritize and handle multiple projects and tasks
Ability to maintain confidentiality
Ability to prioritize and organize effectively
Knowledge of television, internet and phone products and services, as well as those of our competitors in industry
Demonstrates internet research ability

Education
Bachelor's degree in Journalism, Communications or related field or equivalent experience

Related Work Experience
5+ years in communications-related position

WORKING CONDITIONS
Office environment
Regional travel as required

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